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Zendesk Security & Compliance Status

Before you share customer data with Zendesk, your compliance team needs documented proof they can be trusted. ThirdProof investigated Zendesk across 27 intelligence sources — here's what we found.

⚠ FedRAMP Status: Not found in the FedRAMP Marketplace. Vendors handling government data or CUI must be FedRAMP authorized.

Risk Tier
Tier 3 — Moderate Risk
SOC 2
⚠ Vendor Attested
FedRAMP
— Not Authorized
Last Assessed
Apr 4, 2026
🟢IP Reputation: Abuse score: 0%, 1 report🟡SSL/TLS: TLSv1.3🟢Domain Age: 20.9 years🟢Infrastructure: 13 open ports, 0 CVEs
FedRAMP Status
Zendesk is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Zendesk has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
Sanctions Screening
Zendesk returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Zendesk a Moderate Risk tier with 93% confidence across 27 intelligence sources.

27 sources checked. Every investigation delivers two audit-ready artifacts: a risk report and an auto-filled security questionnaire — built from independent evidence, not vendor self-attestation.

Get Zendesk's Full Report Free →
No credit card|Risk report + auto-filled questionnaire|SOC 2 CC9.2 ready

Certification & Compliance Status

Need a complete vendor security questionnaire?

Run a full ThirdProof investigation to get 133 security questions auto-filled with source evidence — ready for your next audit or vendor onboarding review.

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✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Zendesk is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

FedRAMP authorized vendors →
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
Risk Tier
Tier 3 — Moderate Risk
Assessment
Conditional
Confidence
93%

Assessment Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
SSL/TLS GradeTLSv1.3
HTTP SecurityB (70/100)
Domain ReputationClean (no malware associations)
Infrastructure13 open ports, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 1 report
Domain Age20.9 years
Certifications (Vendor-Attested)
SOC 2ISO 27001ISO 27017ISO 27018PCI DSSFedRAMPHIPAACSA STARCyber Essentials

Run your own investigation to see the full evidence chain, compliance assessment, and recommended actions.

Get Zendesk's Full Report Free →

Executive Summary Preview

Zendesk (zendesk.com) is a well-established SaaS customer support platform serving 200,000+ companies worldwide, assessed here at Tier 3 (Moderate Risk) with a 93% confidence score, reflecting a strong compliance posture offset by a recurring pattern of security incidents and an unresolved concern regarding AI training data transparency.

This is an excerpt. Run your own investigation to see the full assessment. Get Zendesk's Full Report Free →

Key Findings for Zendesk

SeverityFindingSource
lowData breach or security incident in media coverageAdverse Media Scan
mediumAging adverse media in historical archivesHistorical Media Search
infoTLS certificate renewal approachingDomain Analysis
infoClean domain reputationThreat Intelligence
low13 open ports detectedInfrastructure Exposure

7 total findings. Get Zendesk's Full Report Free →

Recommended Actions

  1. Request Zendesk's current SOC 2 Type II report and a bridge letter confirming audit coverage through the present date — contact Zendesk's security team via https://zendesk.com/trust-center or submit a request through your account manager. Confirm the audit period post-dates the January 2023 phishing incident remediation.
  2. Request a post-incident security advisory from Zendesk addressing the April 2026 support ticket exfiltration incident (reported by BleepingComputer). Ask specifically: what access control failures were exploited, what remediation steps were taken, and whether your tenant's data was potentially in scope.
  3. Manually review Zendesk's subprocessor list at https://trust.zendesk.com/subprocessors and identify all third parties with access to your customer support data. Retain a dated export in your vendor risk register and confirm each subprocessor is covered under Zendesk's DPA.
Get Zendesk's Full Report Free →
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report

Intelligence Sources Queried for Zendesk

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

What a ThirdProof assessment covers↓

Sanctions Screening

Is Zendesk on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Zendesk's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Zendesk a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Zendesk appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Zendesk's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Zendesk's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Zendesk claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Zendesk depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Zendesk appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Full methodology, rule engine, and AI disclosure: /methodology

Seeing this in an audit? ThirdProof lets you investigate Zendesk and every other vendor in your stack — average report time: 7 minutes. Get Zendesk's Full Report Free →

Frequently asked about Zendesk

Is Zendesk FedRAMP authorized?+
Zendesk is not currently listed on the FedRAMP Marketplace as of April 2026.
Does Zendesk have SOC 2 Type II?+
Yes — Zendesk holds SOC 2 (Type II not confirmed). Rated Moderate Risk — breach history in media. See all 7 findings →
Is Zendesk on the OFAC sanctions list?+
Zendesk returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of April 2026.
What is Zendesk's vendor risk tier?+
ThirdProof assigned Zendesk a risk tier of Moderate Risk with 93% confidence based on assessment across 27 intelligence sources as of April 2026.
Can I get an auto-filled security questionnaire for Zendesk?+
Yes. Every ThirdProof investigation of Zendesk produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Zendesk a single email or waiting for a vendor response.
Is Zendesk safe to use as a vendor?+
Zendesk is a customer support vendor that handles customer PII and support records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Zendesk's full risk profile.
Does Zendesk have SOC 2 certification?+
Yes — Zendesk holds SOC 2 + 8 other certs. Rated Moderate Risk — breach history in media. See all 7 findings →
Has Zendesk had any data breaches?+
Data breach history is an important signal for any vendor, particularly customer support platforms like Zendesk that handle customer PII and support records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Zendesk on any sanctions lists?+
Sanctions screening is standard due diligence for customer support vendors. ThirdProof screens Zendesk against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Zendesk or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Zendesk for vendor risk?+
Assessing Zendesk as a customer support vendor involves verifying SOC 2 Type II and applicable industry standards compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.

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Zendesk is in your vendor stack. Can you prove you assessed them?

SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.

ThirdProof investigates Zendesk across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.

Get Zendesk's Full Report Free →See PricingBook a Demo
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes

Replaces $600–$900 in manual compliance consulting time per vendor assessed.