Q37
Do you have a current SOC 2 Type II report?
Freshworks, the parent company of Freshdesk, holds a SOC 2 Type II report that specifically covers the Freshdesk service.
Freshdesk Vendor Risk Assessment — Full Report
Before you share customer data with Freshdesk, your compliance team needs documented proof they can be trusted. ThirdProof investigated Freshdesk across 27 intelligence sources — here's what we found.
⚠ FedRAMP Status: Not found in the FedRAMP Marketplace. Vendors handling government data or CUI must be FedRAMP authorized.
Risk Tier
Tier 4 — Low RiskSOC 2
✓ VerifiedFedRAMP
— Not AuthorizedLast Assessed
Mar 25, 2026🟢IP Reputation: Abuse score: 0%, 0 reports🟡SSL/TLS: TLSv1.3🟢Infrastructure: 1 open port, 0 CVEs🟢Sanctions: Clear — No matches found
- FedRAMP Status
- Freshdesk is not listed on the FedRAMP Marketplace as of March 2026.
- SOC 2 Status
- Freshdesk has not had a SOC 2 claim detected on their trust page.
- Sanctions Screening
- Freshdesk returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
- Risk Tier
- ThirdProof assigned Freshdesk a Low Risk tier with 78% confidence across 27 intelligence sources.
24 sources queried. 78% confidence. Every Freshdesk investigation produces both a risk report and an auto-filled security questionnaire — no vendor follow-up required.
Get Freshdesk's Full Report Free →5 free investigations|Risk report + auto-filled questionnaire|Avg. 7 minutes
Certification & Compliance Status
Security Questionnaire — Auto-Filled
42 of 133 questions answered for Freshdesk
Auto-filled from public evidence • 32% complete
Q38
Do you have ISO 27001 certification?
Freshworks holds ISO 27001 / ISO 27701 certifications as part of its compliance credentials.
Q41
Are you FedRAMP authorized? At what level?
Not found in FedRAMP marketplace
Source: External Automedium confidence
Q40
Are you HIPAA compliant? Do you sign BAAs?
Freshworks extends support to HIPAA compliance through mutually executing a Business Associate Agreement (BAA).
Q42
Are you GDPR compliant? Do you have a DPA available?
GDPR compliance / DPA claim found on trust page (Vendor attested)
+ 4 more compliance questions answered in the full report
Every investigation produces a full PDF report plus the complete 133-question questionnaire, mapped to SOC 2, HIPAA, PCI DSS, SIG, and more.
Get Freshdesk's Full Report Free →✗Not Listed on FedRAMP Marketplace
Verified against FedRAMP Marketplace API as of March 2026
Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.
Freshdesk (Freshworks) is not listed on the FedRAMP Marketplace.
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
4Tier
Low Risk
Freshdesk
Vendor Risk Assessment
Confidence Score78%
Based on data availability and source coverage
24
Sources Queried
20
Sources With Data
March 25, 2026
Last Assessed
Executive Summary
AI-generated analysis for Freshdesk
Freshdesk (freshdesk.com), a customer service and helpdesk SaaS platform operated by Freshworks Inc., presents a Low Risk posture as determined by ThirdProof's rule engine (Tier 4, Confidence: 78%). The platform handles medium-level data access and demonstrates a broadly sound security and compliance foundation across the majority of assessed dimensions. Positive signals observed across the investigation include:
Key Findings
- Clean domain reputation with no listings on SURBL, Spamhaus DBL, or Malware detection service, and a zero-abuse IP score
- Minimal infrastructure exposure with just 1 open port detected (port 80, behind Cloudflare CDN), zero known CVEs — well below the SaaS industry average of 8–12 open ports, representing a tightly controlled external footprint
- Valid TLS 1.3 certificate issued by Amazon, active through August 2026, with no weak protocols or ciphers
- HTTP security grade of B (75/100) from independent scanning, indicating most headers are properly configured
- No adverse media detected across current or historical searches, no sanctions matches across OFAC, EU, or UN lists, and no SEC enforcement filings
- Vendor-acknowledged GDPR and CCPA applicability on its published privacy page, with company registration details (Freshworks Inc., company no. 4861858) referenced
- AI policy page located, though key AI data handling commitments (training, retention) are not explicitly stated Two areas warrant attention before finalizing vendor onboarding. First, Freshdesk does not appear to publish a public subprocessor list, limiting third-party supply chain visibility and creating a gap relative to GDPR Article 28 expectations for mature data processors. Second, no SOC 2 compliance claim was identified on publicly accessible trust pages, and no independent certification verification (ISO 27001, HITRUST, FedRAMP) was confirmed through public registries — compliance buyers should request the full SOC 2 Type II report and bridge letter directly from the vendor. Additionally, two HTTP security headers (Content-Security-Policy and X-Frame-Options) are absent, and Freshdesk's AI data handling policies do not explicitly state whether customer data is used for model training. Overall, Freshdesk presents a well-controlled external security posture with clean reputation signals and minimal infrastructure exposure. The identified gaps are procedural and documentable rather than indicative of active risk, making this vendor suitable for onboarding subject to standard due diligence steps.
Independence Statement
All evidence in this report was independently sourced from external data providers and public registries without vendor participation or input.
Investigation Findings
3 findings identified for Freshdesk
3 medium
medium
Adverse Media Scan Unavailable
A critical data source was unavailable during this investigation. Manual verification is recommended.
Source:Adverse Media Scan (Fallback)
medium
Missing Security Headers
freshdesk.com is missing 2 recommended security headers: Content-Security-Policy, X-Frame-Options.
Source:Domain Analysisdns.google →
medium
No Public Subprocessor Page Found
No accessible subprocessor page was found for freshdesk.com. GDPR Article 28 requires data processors to maintain a list of subprocessors. Vendors with mature data governance typically publish this list.
✓
Security Strengths
21 positive signals verified
✓
No LEI Registry Match (Expected for Most Companies)
Business Registration →✓
No Sanctions Matches Found
Sanctions & Watchlist Screening →✓
Firmographic Data Available
Company Intelligence →✓
Valid SSL Certificate
Domain Analysis →✓
1 Open Port Detected
Infrastructure Exposure →✓
Domain Registration Unavailable
Domain Registration →✓
Clean domain reputation
Threat Intelligence →✓
Minimal Tech Community Discussion
Tech Community Sentiment →✓
HTTP Security Grade: B
HTTP Security Scan →✓
Certificate Data from TLS Handshake
Certificate Transparency →✓
Web Archive History Unavailable
Web Archive History →✓
Domain in 1 Threat Pulse
Threat Intelligence (OTX) →✓
Clean IP Reputation
IP Reputation →✓
Clean Safe Browsing Status
Malware & Phishing Check →✓
Clean Website Security Scan
Website Security Scan →✓
Certification Claimed: GDPR
Trust & Compliance Page Scan →✓
Certification Claimed: CCPA
Trust & Compliance Page Scan →✓
Not Found as FDIC-Insured Institution
FDIC Institution Check →✓
No SEC Enforcement Filings Found
SEC Filing Search →✓
No Historical Adverse Media Found
Historical Media Search →✓
SOC 2 Compliance Not Publicly Verifiable
Certification Registry Verification →Recommended Actions
Steps to address findings for Freshdesk
- 1
Request the vendor's current SOC 2 Type II report and bridge letter — contact Freshdesk's security team directly or check trust.freshdesk.com. Many vendors provide this under NDA; if not immediately available, request a timeline for when it will be issued.
- 2
Request a written subprocessor list from Freshdesk's privacy or legal team, covering the names, roles, processing locations, and data categories handled by each subprocessor. Confirm whether the vendor notifies customers of subprocessor changes in advance.
- 3
Execute a Data Processing Agreement (DPA) with Freshworks Inc. to formalize GDPR Article 28 obligations, including subprocessor management, data subject rights, and breach notification timelines.
- 4
Clarify Freshdesk's AI data handling practices in writing — specifically, ask whether customer support data (ticket content, customer PII) is used to train AI models, what the data retention period is for AI-processed content, and whether enterprise opt-out is available. Reference the policy page at https://www.freshworks.com/privacy/ as a starting point.
- 5
Conduct manual adverse media review for Freshdesk and its parent company Freshworks Inc. using Google News and industry sources, given that the automated adverse media scan was unavailable during this assessment.
- 6
Document the missing Content-Security-Policy and X-Frame-Options headers in your vendor risk register and ask Freshdesk's security team whether these are present on the application domain (app.freshdesk.com) — the scan targeted the marketing site, and application-layer headers may differ.
Intelligence Sources Queried
24 sources in this assessment
20of 24 sources returned data
IP Reputation
AI Data Usage Policy
Threat Intelligence (OTX)
Certification Registry Verification
Domain Analysis
FDIC Institution Check
Business Registration
Historical Media Search
Tech Community Sentiment
Company Intelligence
HTTP Security Scan
Sanctions & Watchlist Screening
Malware & Phishing Check
SEC Filing Search
Infrastructure Exposure
SSL/TLS Analysis
Supply Chain & Subprocessor Discovery
Trust & Compliance Page Scan
Website Security Scan
Threat Intelligence
Certificate Transparency
Adverse Media Scan (Fallback)
Web Archive History
Domain Registration
Data Coverage Notes
Some data sources may have had limited availability during this assessment. This does not reflect negatively on the vendor.
- Adverse media scan (current 12-month window) was unavailable during this investigation. Manual media monitoring is recommended — search for 'Freshdesk' or 'Freshworks' combined with terms such as 'breach', 'data leak', or 'enforcement' in major news archives.
- Domain registration data (WHOIS) could not be retrieved due to a source issue. Domain age and registrar information could not be confirmed programmatically.
- Web archive history was unavailable, preventing assessment of the domain's historical establishment timeline.
- Certificate Transparency log data was partially unavailable; certificate data was sourced from a direct TLS handshake rather than the full CT log, limiting subdomain enumeration.
- External cyber risk scoring was not available for this assessment, reducing confidence in infrastructure risk quantification.
- Firmographic data (employee headcount, company type, industry classification) was not returned, limiting organizational context.
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report
Security & Compliance Profile
32% complete · 42/133 questions answered from public sourcesAre you Freshdesk? Claim this profile to complete your security record. Buyers are reviewing this profile now.
Claim this profile →What a ThirdProof assessment covers↓
Sanctions Screening
Is Freshdesk on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?
Cyber Risk Assessment
What is Freshdesk's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.
Business Registration
Is Freshdesk a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.
Adverse Media Analysis
Has Freshdesk appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.
Domain & Infrastructure
Is Freshdesk's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.
Company Intelligence
What are Freshdesk's firmographics? Employee count, industry classification, technology stack, and corporate structure.
Trust & Compliance Verification
Does Freshdesk claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.
Supply Chain & Subprocessor Discovery
Who does Freshdesk depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.
Regulatory & Financial Filings
Has Freshdesk appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.
Full methodology, rule engine, and AI disclosure: /methodology
Seeing this in an audit? ThirdProof lets you investigate Freshdesk and every other vendor in your stack — average report time: 7 minutes. Get Freshdesk's Full Report Free →
Frequently asked about Freshdesk
Is Freshdesk FedRAMP authorized?+
Freshdesk is not currently listed on the FedRAMP Marketplace as of March 2026.
Does Freshdesk have SOC 2 Type II?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Is Freshdesk on the OFAC sanctions list?+
Freshdesk returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of March 2026.
What is Freshdesk's vendor risk tier?+
ThirdProof assigned Freshdesk a risk tier of Low Risk with 78% confidence based on assessment across 27 intelligence sources as of March 2026.
Can I get an auto-filled security questionnaire for Freshdesk?+
Yes. Every ThirdProof investigation of Freshdesk produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Freshdesk a single email or waiting for a vendor response.
Is Freshdesk safe to use as a vendor?+
Freshdesk is a customer support vendor that handles customer PII and support records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Freshdesk's full risk profile.
Does Freshdesk have SOC 2 certification?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Has Freshdesk had any data breaches?+
Data breach history is an important signal for any vendor, particularly customer support platforms like Freshdesk that handle customer PII and support records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Freshdesk on any sanctions lists?+
Sanctions screening is standard due diligence for customer support vendors. ThirdProof screens Freshdesk against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Freshdesk or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Freshdesk for vendor risk?+
Assessing Freshdesk as a customer support vendor involves verifying SOC 2 Type II and applicable industry standards compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.
Also investigate these vendors
Freshdesk is in your vendor stack. Can you prove you assessed them?
SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.
ThirdProof investigates Freshdesk across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes
Replaces $600–$900 in manual compliance consulting time per vendor assessed.