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Freshdesk Security & Compliance Status

Before you share customer data with Freshdesk, your compliance team needs documented proof they can be trusted. ThirdProof investigated Freshdesk across 27 intelligence sources — here's what we found.

⚠ FedRAMP Status: Not found in the FedRAMP Marketplace. Vendors handling government data or CUI must be FedRAMP authorized.

Risk Tier
Tier 4 — Low Risk
SOC 2
— Not Found
FedRAMP
— Not Authorized
Last Assessed
Mar 25, 2026
🟢IP Reputation: Abuse score: 0%, 0 reports🟡SSL/TLS: TLSv1.3🟢Infrastructure: 1 open port, 0 CVEs🟢Sanctions: Clear — No matches found
FedRAMP Status
Freshdesk is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Freshdesk has not had a SOC 2 claim detected on their trust page.
Sanctions Screening
Freshdesk returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Freshdesk a Low Risk tier with 78% confidence across 27 intelligence sources.

27 sources checked. Every investigation delivers two audit-ready artifacts: a risk report and an auto-filled security questionnaire — built from independent evidence, not vendor self-attestation.

Get Freshdesk's Full Report Free →
No credit card|Risk report + auto-filled questionnaire|SOC 2 CC9.2 ready

Certification & Compliance Status

Need a complete vendor security questionnaire?

Run a full ThirdProof investigation to get 133 security questions auto-filled with source evidence — ready for your next audit or vendor onboarding review.

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✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Freshdesk (Freshworks) is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

FedRAMP authorized vendors →
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
Risk Tier
Tier 4 — Low Risk
Assessment
Conditional
Confidence
78%

Assessment Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
SSL/TLS GradeTLSv1.3
HTTP SecurityB (75/100)
Domain ReputationClean (no malware associations)
Infrastructure1 open port, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Certifications (Vendor-Attested)
GDPRCCPA

Run your own investigation to see the full evidence chain, compliance assessment, and recommended actions.

Get Freshdesk's Full Report Free →

Executive Summary Preview

Freshdesk (freshdesk.com), a customer service and helpdesk SaaS platform operated by Freshworks Inc., presents a Low Risk posture as determined by ThirdProof's rule engine (Tier 4, Confidence: 78%). The platform handles medium-level data access and demonstrates a broadly sound security and compliance foundation across the majority of assessed dimensions.

This is an excerpt. Run your own investigation to see the full assessment. Get Freshdesk's Full Report Free →

Key Findings for Freshdesk

SeverityFindingSource
infoClean domain reputationThreat Intelligence
lowNo subprocessor page foundSupply Chain & Subprocessor Discovery
low2 certifications claimed but not independently verifiedTrust & Compliance Page Scan

3 total findings. Get Freshdesk's Full Report Free →

Recommended Actions

  1. Request the vendor's current SOC 2 Type II report and bridge letter — contact Freshdesk's security team directly or check trust.freshdesk.com. Many vendors provide this under NDA; if not immediately available, request a timeline for when it will be issued.
  2. Request a written subprocessor list from Freshdesk's privacy or legal team, covering the names, roles, processing locations, and data categories handled by each subprocessor. Confirm whether the vendor notifies customers of subprocessor changes in advance.
  3. Execute a Data Processing Agreement (DPA) with Freshworks Inc. to formalize GDPR Article 28 obligations, including subprocessor management, data subject rights, and breach notification timelines.
Get Freshdesk's Full Report Free →
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report

Intelligence Sources Queried for Freshdesk

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

What a ThirdProof assessment covers↓

Sanctions Screening

Is Freshdesk on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Freshdesk's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Freshdesk a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Freshdesk appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Freshdesk's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Freshdesk's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Freshdesk claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Freshdesk depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Freshdesk appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Full methodology, rule engine, and AI disclosure: /methodology

Seeing this in an audit? ThirdProof lets you investigate Freshdesk and every other vendor in your stack — average report time: 7 minutes. Get Freshdesk's Full Report Free →

Frequently asked about Freshdesk

Is Freshdesk FedRAMP authorized?+
Freshdesk is not currently listed on the FedRAMP Marketplace as of March 2026.
Does Freshdesk have SOC 2 Type II?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Is Freshdesk on the OFAC sanctions list?+
Freshdesk returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of March 2026.
What is Freshdesk's vendor risk tier?+
ThirdProof assigned Freshdesk a risk tier of Low Risk with 78% confidence based on assessment across 27 intelligence sources as of March 2026.
Can I get an auto-filled security questionnaire for Freshdesk?+
Yes. Every ThirdProof investigation of Freshdesk produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Freshdesk a single email or waiting for a vendor response.
Is Freshdesk safe to use as a vendor?+
Freshdesk is a customer support vendor that handles customer PII and support records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Freshdesk's full risk profile.
Does Freshdesk have SOC 2 certification?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Has Freshdesk had any data breaches?+
Data breach history is an important signal for any vendor, particularly customer support platforms like Freshdesk that handle customer PII and support records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Freshdesk on any sanctions lists?+
Sanctions screening is standard due diligence for customer support vendors. ThirdProof screens Freshdesk against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Freshdesk or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Freshdesk for vendor risk?+
Assessing Freshdesk as a customer support vendor involves verifying SOC 2 Type II and applicable industry standards compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.

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Freshdesk is in your vendor stack. Can you prove you assessed them?

SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.

ThirdProof investigates Freshdesk across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.

Get Freshdesk's Full Report Free →See PricingBook a Demo
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes

Replaces $600–$900 in manual compliance consulting time per vendor assessed.