Q37
Do you have a current SOC 2 Type II report?
SOC 2 Type II: claimed_with_trust_page
Twilio Vendor Risk Assessment — Full Report
Before you share customer data with Twilio, your compliance team needs documented proof they can be trusted. ThirdProof investigated Twilio across 27 intelligence sources — here's what we found.
✓ FedRAMP Status: Authorized (Moderate) — verified against marketplace.fedramp.gov
Risk Tier
Tier 2 — High RiskSOC 2
⚠ Vendor AttestedFedRAMP
✓ AuthorizedLast Assessed
Apr 6, 2026🟢IP Reputation: Abuse score: 0%, 0 reports🟡SSL/TLS: TLSv1.2🟢Domain Age: 18.4 years🟢Infrastructure: 2 open ports, 0 CVEs
- FedRAMP Status
- Twilio is listed on the FedRAMP Marketplace as Authorized (Moderate) as of March 2026.
- SOC 2 Status
- Twilio has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
- Sanctions Screening
- Twilio returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
- Risk Tier
- ThirdProof assigned Twilio a High Risk tier with 99% confidence across 27 intelligence sources.
25 sources queried. 99% confidence. Every Twilio investigation produces both a risk report and an auto-filled security questionnaire — no vendor follow-up required.
Get Twilio's Full Report Free →5 free investigations|Risk report + auto-filled questionnaire|Avg. 7 minutes
Certification & Compliance Status
Security Questionnaire — Auto-Filled
49 of 133 questions answered for Twilio
Auto-filled from public evidence • 37% complete
Q38
Do you have ISO 27001 certification?
Twilio announced ISO/IEC 27001:2013 certification and maintains it as part of their information security management system (ISMS).
Q41
Are you FedRAMP authorized? At what level?
Not found in FedRAMP marketplace
Source: External Automedium confidence
Q40
Are you HIPAA compliant? Do you sign BAAs?
HIPAA compliance / BAA claim found on trust page (Vendor attested)
Q42
Are you GDPR compliant? Do you have a DPA available?
Twilio maintains a Data Protection Addendum (DPA) reflecting GDPR requirements and addresses data protection in their contractual agreements.
+ 5 more compliance questions answered in the full report
Every investigation produces a full PDF report plus the complete 133-question questionnaire, mapped to SOC 2, HIPAA, PCI DSS, SIG, and more.
Get Twilio's Full Report Free →✓FedRAMP Authorized (Moderate)
Verified against FedRAMP Marketplace API as of March 2026
Verified against the official FedRAMP Marketplace API as of March 2026.
Twilio authorized at Moderate impact level.
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
2Tier
High Risk
Twilio
Vendor Risk Assessment
Confidence Score99%
Based on data availability and source coverage
25
Sources Queried
25
Sources With Data
April 6, 2026
Last Assessed
Executive Summary
AI-generated analysis for Twilio
Twilio (twilio.com) is a publicly traded communications platform and cloud infrastructure vendor rated Tier 2 (High Risk) by ThirdProof's rule engine, driven primarily by a well-documented history of significant security incidents and the volume of archived adverse media coverage associated with those events. On the positive side, Twilio presents several meaningful indicators of an operationally mature organization:
Key Findings
- The domain has been registered since 2007 and carries no sanctions matches across OFAC, EU, and UN watchlists.
- Current threat intelligence shows a clean domain reputation with no active malware URLs, no blacklist entries on SURBL or Spamhaus DBL, and a 0% IP abuse score.
- Infrastructure exposure is minimal, with only standard web ports (80, 443) exposed and no known CVEs detected on the assessed IP.
- The HTTP security posture earned a grade of B (70/100), with the majority of security header tests passing.
- Twilio's security and trust page references SOC 2 (Type I and Type II), PCI DSS Level 1, ISO 27018, and HIPAA eligibility, and the SOC 2 claim is further supported by a Drata-hosted trust report at security.twilio.com. The primary concerns driving the Tier 2 rating are rooted in Twilio's incident history. Historical media archives document a 2022 phishing-led breach that compromised employee credentials and enabled unauthorized access to customer data and Authy two-factor accounts across 93 users, with downstream impact reported across more than 130 organizations. A separate 2024 incident involved the exposure of approximately 33 million Authy user phone numbers. Additionally, archived coverage references a regulatory finding by Australia's ACMA that Twilio (via Vonage) breached anti-scam rules. None of these certifications claimed on the trust page — SOC 2, ISO 27018, PCI DSS, or HIPAA — could be independently verified through a public registry; they remain vendor-attested. The vendor's subprocessor page at twilio.com/legal/sub-processors was found but could not be parsed automatically, leaving the third-party supply chain unreviewed. Separately, a Hacker News thread with notable community engagement raised concerns about Twilio support providing inaccurate feature information. Overall, Twilio is a well-established, widely deployed communications infrastructure vendor with demonstrable security program maturity, but the documented breach history and unverified certification posture warrant conditional engagement with specific due diligence requirements in place before or during onboarding.
Independence Statement
All evidence underpinning this assessment was sourced independently through ThirdProof's external data collection pipeline without vendor participation, notification, or review.
Investigation Findings
3 findings identified for Twilio
3 medium
medium
Missing Security Headers
twilio.com is missing 3 recommended security headers: Strict-Transport-Security, Content-Security-Policy, X-Frame-Options.
Source:Domain Analysisdns.google →
medium
Multiple Certificate Issuers (23)
twilio.com has certificates from 23 different Certificate Authorities. This may indicate inconsistent certificate management practices.
medium
Historical Media Coverage: Data breach confirmed affecting 33M Authy user phone numbers
8 article(s) mention "Twilio" with risk keywords, severity reduced due to article age: "Twilio Confirms Data Breach After Hackers Leak 33M Authy User Phone Numbers" (SecurityWeek) https://news.google.com/rss/articles/CBMiqAFBVV95cUxQNTFSVU13YUxubjcyUUUySksyMGFuRTVWU3oxSVFSR2ZRY0p2QVMtU21yay1MN0lWZFBURUMyLVdFRXBlQXR5V3JsOEdCWm5GeXlqY3RfSnBkd2toeTdYMVNnUFE4M2xmMzBta1VWTW9IZzBCTWRqV2N4NkFva2cxUG53aWotcVVFdUNWdEZHM0otSWNIVmJucTNReGozbTFCSmZ5U1h2Zm7SAa4BQVVfeXFMTnAtUWlhUFJ0Vm4xN19rVkhJbUlmOHY5WERPS1pXWkptSkRKdUZ0QmFnSXFublgySVNEQzVJTzZPRFViby1jTUN3QzZGM2pMNUU3VGkzME5uU2RoZl9sU0hIX1ZSQXpKaWxIM3AtdXpBVHllajhaVDJuWThqSk5yV29BTUVOZ2ZKWmh5VUgwdmhrTEZ5Y0R1STFZWTlJVjJZLUZuaXYwclR4Q1dHVE1B?oc=5; "Why the Twilio Breach Cuts So Deep" (WIRED) https://news.google.com/rss/articles/CBMifEFVX3lxTE5VR2RTRmswSmZESmx6NVQ5SmtuNlZWSk81LXpRVTR2ci1wSnp4TVVYMHpIVkVaVDFiZEhyRHUzRmh5WVhSOFRKbUwzcU5PVDJjZ2QzbUk5RDR4V3FMeFd1VEEwMkt5TGNTMHNMQ044NXl0cTBJdVNxcFdGM3Q?oc=5; "Twilio hacked by phishing campaign targeting internet companies" (TechCrunch) https://news.google.com/rss/articles/CBMib0FVX3lxTE5kQVQ3LXNwRmFMYzhzSjA5NHctSXFrcGU5eGZkajNtd0ZzdFp4UXcyRC1IZmJvNV9NaG1BOHZiX2c3aFI1RlNYVjlGdDBya2RDMWp5bzlWdGFlVVk3UHlhNzJNMFptN05JdW1pUXhzMA?oc=5
✓
Security Strengths
25 positive signals verified
✓
Legal Entity Actively Registered
Business Registration →✓
No Sanctions Matches Found
Sanctions & Watchlist Screening →✓
No Adverse Media Found
Adverse Media Scan →✓
No Adverse Media Signals
Adverse Media Scan (Fallback) →✓
Firmographic Data Available
Company Intelligence →✓
Valid SSL Certificate
Domain Analysis →✓
2 Open Ports Detected
Infrastructure Exposure →✓
Established Domain (18+ years)
Domain Registration →✓
Clean domain reputation
Threat Intelligence →✓
Tech Community Discussion: trust
Tech Community Sentiment →✓
HTTP Security Grade: B
HTTP Security Scan →✓
Large Certificate Footprint (942 subdomains)
Certificate Transparency →✓
Established Web Presence (4+ years)
Web Archive History →✓
Domain in 41 Threat Intelligence Pulses
Threat Intelligence (OTX) →✓
Clean IP Reputation
IP Reputation →✓
Clean Safe Browsing Status
Malware & Phishing Check →✓
Clean Website Security Scan
Website Security Scan →✓
Certification Claimed: SOC 2
Trust & Compliance Page Scan →✓
Certification Claimed: ISO 27018
Trust & Compliance Page Scan →✓
Certification Claimed: PCI DSS
Trust & Compliance Page Scan →✓
Certification Claimed: HIPAA
Trust & Compliance Page Scan →✓
Subprocessor Page Found, No Entries Parsed
Supply Chain & Subprocessor Discovery →✓
Not Found as FDIC-Insured Institution
FDIC Institution Check →✓
No SEC Enforcement Filings Found
SEC Filing Search →✓
SOC 2 Compliance Claimed on Trust Page
Certification Registry Verification →Recommended Actions
Steps to address findings for Twilio
- 1
Obtain Twilio's current SOC 2 Type II report — visit their [Drata-hosted trust page](https://security.twilio.com/) to request access (typically requires NDA), or contact their enterprise security team directly. Request a bridge letter covering the gap between the report period end date and today. Retain with reviewer signature as CC9.2 evidence.
- 2
Request a written post-incident remediation summary from Twilio's security team covering actions taken following the 2022 phishing breach and the 2024 Authy phone number exposure — specifically ask about phishing-resistant MFA deployment for employee access, API endpoint hardening, and changes to Authy data retention or access controls.
- 3
Manually review Twilio's subprocessor list at [twilio.com/legal/sub-processors](https://twilio.com/legal/sub-processors) — document all listed entities, note their data processing roles, and confirm that appropriate data processing agreements (DPAs) are in place for any subprocessors handling personal data subject to GDPR or CCPA.
- 4
If Twilio is in scope for your organization's SOC 2 audit boundary, document the complementary user entity controls (CUECs) your organization must maintain — these typically include: API key least-privilege scoping, webhook signature validation, IP allowlisting for Twilio API access, and regular credential rotation. Present these to your SOC 2 auditor alongside this assessment report.
- 5
Request Twilio's PCI DSS Attestation of Compliance (AoC) if your integration involves any cardholder data flows — ask their compliance team for the current AoC document, which confirms scope, assessment date, and qualified security assessor identity.
- 6
Clarify Twilio's AI data usage commitments before deploying any AI-enhanced Twilio features (e.g., Voice Intelligence, Segment AI) — specifically ask whether customer communications data is used to train foundation models, what retention periods apply to AI-processed data, and which third-party AI providers have access to that data. Request this in writing or as an addendum to your DPA.
Intelligence Sources Queried
25 sources in this assessment
25of 25 sources returned data
IP Reputation
AI Data Usage Policy
Threat Intelligence (OTX)
Adverse Media Scan
Certification Registry Verification
Certificate Transparency
Domain Analysis
FDIC Institution Check
Business Registration
Historical Media Search
Tech Community Sentiment
Company Intelligence
Adverse Media Scan (Fallback)
HTTP Security Scan
Sanctions & Watchlist Screening
Malware & Phishing Check
SEC Filing Search
Infrastructure Exposure
SSL/TLS Analysis
Supply Chain & Subprocessor Discovery
Trust & Compliance Page Scan
Website Security Scan
Threat Intelligence
Web Archive History
Domain Registration
Data Coverage Notes
Some data sources may have had limited availability during this assessment. This does not reflect negatively on the vendor.
- Twilio's subprocessor page (twilio.com/legal/sub-processors) was found but could not be parsed automatically, resulting in zero subprocessors being screened for sanctions or safety signals. Manual review is required to complete supply chain due diligence.
- ISO 27001 registry verification via IAF CertSearch returned no match for Twilio. This may reflect certificate scope (subsidiary vs. parent entity), registry lag, or a non-public certificate — it does not confirm absence of certification.
- PCI DSS status could not be confirmed via the Visa service provider registry. The registry is incomplete and many PCI-compliant vendors do not appear publicly; a direct Attestation of Compliance (AoC) request to the vendor is the appropriate verification path.
- HITRUST certification could not be confirmed via the HITRUST certified entity directory. The directory could not be rendered for direct lookup during this assessment.
- The AI data usage policy scan located Twilio's privacy policy at twilio.com/en-us/legal/privacy but could not extract explicit commitments regarding AI model training on customer data, retention periods for AI-processed data, or named third-party AI providers. Organizations using Twilio's AI-enhanced features should request clarification directly from the vendor.
- External cyber risk scoring was not available for this assessment, preventing a quantitative score comparison against SaaS industry benchmarks.
- The adverse media scan covering the trailing 12-month window returned no results, which may reflect genuine absence of recent incidents or gaps in news index coverage for the most recent period.
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report
Security & Compliance Profile
37% complete · 49/133 questions answered from public sourcesAre you Twilio? Claim this profile to complete your security record. Buyers are reviewing this profile now.
Claim this profile →What a ThirdProof assessment covers↓
Sanctions Screening
Is Twilio on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?
Cyber Risk Assessment
What is Twilio's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.
Business Registration
Is Twilio a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.
Adverse Media Analysis
Has Twilio appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.
Domain & Infrastructure
Is Twilio's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.
Company Intelligence
What are Twilio's firmographics? Employee count, industry classification, technology stack, and corporate structure.
Trust & Compliance Verification
Does Twilio claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.
Supply Chain & Subprocessor Discovery
Who does Twilio depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.
Regulatory & Financial Filings
Has Twilio appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.
Full methodology, rule engine, and AI disclosure: /methodology
Compliance Resources
→ SOC 2 Vendor Assessment: What Your Auditor Actually Reviews→ SOC 2 CC9.2 Vendor Management with ThirdProof→ HIPAA Vendor Risk Assessment with ThirdProof→ FedRAMP Authorized Vendor List→ FedRAMP Vendor Authorization Status Guide→ Sanctions Screening for Vendor Due Diligence→ Vendor Due Diligence Checklist→ All 27 Intelligence Sources
Seeing this in an audit? ThirdProof lets you investigate Twilio and every other vendor in your stack — average report time: 7 minutes. Get Twilio's Full Report Free →
Frequently asked about Twilio
Is Twilio FedRAMP authorized?+
Yes, Twilio holds FedRAMP Moderate authorization as of April 2026.
Does Twilio have SOC 2 Type II?+
Yes — Twilio holds SOC 2 (Type II not confirmed). Rated High Risk — adverse media flagged. See all 6 findings →
Is Twilio on the OFAC sanctions list?+
Twilio returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of April 2026.
What is Twilio's vendor risk tier?+
ThirdProof assigned Twilio a risk tier of High Risk with 99% confidence based on assessment across 27 intelligence sources as of April 2026.
Can I get an auto-filled security questionnaire for Twilio?+
Yes. Every ThirdProof investigation of Twilio produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Twilio a single email or waiting for a vendor response.
Is Twilio safe to use as a vendor?+
Twilio is a communications vendor that handles organizational messages and collaboration data. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Twilio's full risk profile.
Does Twilio have SOC 2 certification?+
Yes — Twilio holds SOC 2 + 3 other certs. Rated High Risk — adverse media flagged. See all 6 findings →
Has Twilio had any data breaches?+
Data breach history is an important signal for any vendor, particularly communications platforms like Twilio that handle organizational messages and collaboration data. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Twilio on any sanctions lists?+
Sanctions screening is standard due diligence for communications vendors. ThirdProof screens Twilio against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Twilio or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Twilio for vendor risk?+
Assessing Twilio as a communications vendor involves verifying SOC 2, HIPAA BAA availability, and FedRAMP compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.
Also investigate these vendors
Twilio is in your vendor stack. Can you prove you assessed them?
SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.
ThirdProof investigates Twilio across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes
Replaces $600–$900 in manual compliance consulting time per vendor assessed.