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Freshworks Security & Compliance Status

Before you share customer data with Freshworks, your compliance team needs documented proof they can be trusted. ThirdProof investigated Freshworks across 27 intelligence sources — here's what we found.

⚠ FedRAMP Status: Not found in the FedRAMP Marketplace. Vendors handling government data or CUI must be FedRAMP authorized.

Risk Tier
Tier 4 — Low Risk
SOC 2
⚠ Vendor Attested
FedRAMP
— Not Authorized
Last Assessed
Apr 17, 2026
🟢IP Reputation: Abuse score: 0%, 0 reports🟡SSL/TLS: TLSv1.3🟢Domain Age: 28.2 years🟢Infrastructure: 1 open port, 0 CVEs
FedRAMP Status
Freshworks is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Freshworks has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
Sanctions Screening
Freshworks returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Freshworks a Low Risk tier with 100% confidence across 27 intelligence sources.

27 sources checked. Every investigation delivers two audit-ready artifacts: a risk report and an auto-filled security questionnaire — built from independent evidence, not vendor self-attestation.

Get Freshworks's Full Report Free →
No credit card|Risk report + auto-filled questionnaire|SOC 2 CC9.2 ready

Certification & Compliance Status

Need a complete vendor security questionnaire?

Run a full ThirdProof investigation to get 133 security questions auto-filled with source evidence — ready for your next audit or vendor onboarding review.

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✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Freshworks is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

FedRAMP authorized vendors →
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
Risk Tier
Tier 4 — Low Risk
Assessment
Approved
Confidence
100%

Assessment Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
SSL/TLS GradeTLSv1.3
HTTP SecurityB (75/100)
Domain ReputationClean (no malware associations)
Infrastructure1 open port, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Domain Age28.2 years
Certifications (Vendor-Attested)
GDPRCCPASOC 2SOC 1CSA STARCyber Essentials

Run your own investigation to see the full evidence chain, compliance assessment, and recommended actions.

Get Freshworks's Full Report Free →

Executive Summary Preview

Freshworks (freshworks.com) is a publicly listed enterprise SaaS vendor offering IT service management and customer service solutions, assessed here at a Tier 4 (Low Risk) rating with 100% confidence across all data sources. The assessment surfaces a strong overall security posture supported by multiple independent signals: - The domain has been registered since 1998 and carries a clean reputation across all threat intelligence checks, with no malware, phishing, or blacklist entries detected.

This is an excerpt. Run your own investigation to see the full assessment. Get Freshworks's Full Report Free →

Key Findings for Freshworks

SeverityFindingSource
infoClean domain reputationThreat Intelligence
low6 certifications claimed but not independently verifiedTrust & Compliance Page Scan

2 total findings. Get Freshworks's Full Report Free →

Recommended Actions

  1. Request the SOC 2 Type II report and current bridge letter from Freshworks' security team — visit [trust.freshworks.com](https://trust.freshworks.com), log in or request access under NDA, and look for the SOC 2 Type II document under the 'Compliance' section. Ask specifically for a bridge letter if the report period ended more than 6 months ago.
  2. Request the ISO/IEC 27001:2022 certificate directly from Freshworks — ask for the certificate number, issuing certification body, and expiry date, then independently verify it via [IAF CertSearch](https://www.iafcertsearch.org) by searching for 'Freshworks' under the issuing body.
  3. Clarify AI data usage practices before processing sensitive or regulated data through any Freshworks AI-powered feature (e.g., Freddy AI) — contact the Freshworks security team and ask: (a) Is customer data used to train AI models? (b) Which third-party AI providers receive customer data? (c) What is the data retention period for AI-processed inputs? Reference their [published privacy policy](https://www.freshworks.com/privacy/) as a starting point.
Get Freshworks's Full Report Free →
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report

Intelligence Sources Queried for Freshworks

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

What a ThirdProof assessment covers↓

Sanctions Screening

Is Freshworks on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Freshworks's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Freshworks a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Freshworks appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Freshworks's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Freshworks's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Freshworks claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Freshworks depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Freshworks appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Full methodology, rule engine, and AI disclosure: /methodology

Seeing this in an audit? ThirdProof lets you investigate Freshworks and every other vendor in your stack — average report time: 7 minutes. Get Freshworks's Full Report Free →

Frequently asked about Freshworks

Is Freshworks FedRAMP authorized?+
Freshworks is not currently listed on the FedRAMP Marketplace as of April 2026.
Does Freshworks have SOC 2 Type II?+
Yes — Freshworks holds SOC 2 (Type II not confirmed). Rated Low Risk — 6 cert(s) unverified. See all 2 findings →
Is Freshworks on the OFAC sanctions list?+
Freshworks returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of April 2026.
What is Freshworks's vendor risk tier?+
ThirdProof assigned Freshworks a risk tier of Low Risk with 100% confidence based on assessment across 27 intelligence sources as of April 2026.
Can I get an auto-filled security questionnaire for Freshworks?+
Yes. Every ThirdProof investigation of Freshworks produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Freshworks a single email or waiting for a vendor response.
Is Freshworks safe to use as a vendor?+
Freshworks is a CRM vendor that handles customer PII and communication records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Freshworks's full risk profile.
Does Freshworks have SOC 2 certification?+
Yes — Freshworks holds SOC 2 + 4 other certs. Rated Low Risk — 6 cert(s) unverified. See all 2 findings →
Has Freshworks had any data breaches?+
Data breach history is an important signal for any vendor, particularly CRM platforms like Freshworks that handle customer PII and communication records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Freshworks on any sanctions lists?+
Sanctions screening is standard due diligence for CRM vendors. ThirdProof screens Freshworks against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Freshworks or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Freshworks for vendor risk?+
Assessing Freshworks as a CRM vendor involves verifying SOC 2 Type II and GDPR compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.

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Freshworks is in your vendor stack. Can you prove you assessed them?

SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.

ThirdProof investigates Freshworks across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.

Get Freshworks's Full Report Free →See PricingBook a Demo
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes

Replaces $600–$900 in manual compliance consulting time per vendor assessed.