Q37
Do you have a current SOC 2 Type II report?
SOC 2 Type II: claimed_with_trust_page
Freshworks Vendor Risk Assessment — Full Report
Before you share customer data with Freshworks, your compliance team needs documented proof they can be trusted. ThirdProof investigated Freshworks across 27 intelligence sources — here's what we found.
⚠ FedRAMP Status: Not found in the FedRAMP Marketplace. Vendors handling government data or CUI must be FedRAMP authorized.
Risk Tier
Tier 4 — Low RiskSOC 2
⚠ Vendor AttestedFedRAMP
— Not AuthorizedLast Assessed
Apr 17, 2026🟢IP Reputation: Abuse score: 0%, 0 reports🟡SSL/TLS: TLSv1.3🟢Domain Age: 28.2 years🟢Infrastructure: 1 open port, 0 CVEs
- FedRAMP Status
- Freshworks is not listed on the FedRAMP Marketplace as of March 2026.
- SOC 2 Status
- Freshworks has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
- Sanctions Screening
- Freshworks returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
- Risk Tier
- ThirdProof assigned Freshworks a Low Risk tier with 100% confidence across 27 intelligence sources.
27 sources queried. 100% confidence. Every Freshworks investigation produces both a risk report and an auto-filled security questionnaire — no vendor follow-up required.
Get Freshworks's Full Report Free →5 free investigations|Risk report + auto-filled questionnaire|Avg. 7 minutes
Certification & Compliance Status
Security Questionnaire — Auto-Filled
102 of 133 questions answered for Freshworks
Auto-filled from public evidence • 77% complete
Q38
Do you have ISO 27001 certification?
Freshworks holds ISO/IEC 27001:2022 certification and is audited under SOC 2 Type II framework for security, confidentiality, and availability.
Q41
Are you FedRAMP authorized? At what level?
Not found in FedRAMP marketplace
Q40
Are you HIPAA compliant? Do you sign BAAs?
Freshworks supports HIPAA compliance and offers Business Associate Agreement (BAA) execution for customers who are HIPAA-covered entities or business associates.
Q42
Are you GDPR compliant? Do you have a DPA available?
GDPR compliance / DPA claim found on trust page (Vendor attested)
+ 10 more compliance questions answered in the full report
Every investigation produces a full PDF report plus the complete 133-question questionnaire, mapped to SOC 2, HIPAA, PCI DSS, SIG, and more.
Get Freshworks's Full Report Free →✗Not Listed on FedRAMP Marketplace
Verified against FedRAMP Marketplace API as of March 2026
Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.
Freshworks is not listed on the FedRAMP Marketplace.
◇27 data sources queried per assessment
◷Reports generated in an average of 7 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
4Tier
Low Risk
Freshworks
Vendor Risk Assessment
Confidence Score100%
Based on data availability and source coverage
27
Sources Queried
26
Sources With Data
April 17, 2026
Last Assessed
Executive Summary
AI-generated analysis for Freshworks
Freshworks (freshworks.com) is a publicly listed enterprise SaaS vendor offering IT service management and customer service solutions, assessed here at a Tier 4 (Low Risk) rating with 100% confidence across all data sources. The assessment surfaces a strong overall security posture supported by multiple independent signals:
Key Findings
- The domain has been registered since 1998 and carries a clean reputation across all threat intelligence checks, with no malware, phishing, or blacklist entries detected.
- Technical controls are well-configured: AES-256 encryption at rest, TLS 1.3 in transit, a minimal exposed attack surface (1 open port behind Cloudflare WAF/CDN), and a clean IP abuse score of 0/100.
- Governance indicators are robust: a named CISO (Jason Loomis) with over 20 years of experience leads security, formal annual risk assessments are conducted, and employees receive mandatory privacy and security awareness training on hire and annually.
- Application security practices include SDLC integration, blue-green deployment, independent third-party penetration testing (VAPT reports available at trust.freshworks.com), and a published responsible disclosure program.
- Freshworks operates a dedicated trust portal at trust.freshworks.com and supports SSO via SAML 2.0, OAuth2, OIDC, and JWT with major identity providers.
- No sanctions matches, no adverse media, and no SEC enforcement findings were identified across all screening sources. One area requiring procurement follow-up is certification verification. Freshworks claims a broad set of compliance credentials on its trust page — including SOC 2 Type II, SOC 1 Type II, ISO/IEC 27001:2022, CSA STAR, Cyber Essentials, GDPR, and CCPA — but none could be independently confirmed through public registries during this assessment. These remain vendor-attested claims until the underlying audit reports are reviewed. Additionally, the vendor's AI data usage policy does not explicitly address whether customer data is used for model training, which procurement teams handling sensitive data should clarify directly. Overall, Freshworks presents a mature, well-documented security program with strong technical controls, an active trust portal, and no adverse signals across any risk dimension. Pending confirmation of certification claims via audit reports, this vendor is suitable for approval at a medium data access level.
Independence Statement
All evidence in this assessment was independently sourced from external registries, threat intelligence feeds, DNS/TLS infrastructure scans, and public media archives without vendor participation or notification.
Investigation Findings
2 findings identified for Freshworks
2 medium
medium
Missing Security Headers
freshworks.com is missing 3 recommended security headers: Strict-Transport-Security, Content-Security-Policy, X-Frame-Options.
Source:Domain Analysisdns.google →
medium
Multiple Certificate Issuers (36)
freshworks.com has certificates from 36 different Certificate Authorities. This may indicate inconsistent certificate management practices.
✓
Security Strengths
29 positive signals verified
✓
Legal Entity Actively Registered
Business Registration →✓
No Sanctions Matches Found
Sanctions & Watchlist Screening →✓
No Adverse Media Found
Adverse Media Scan →✓
No Adverse Media Signals
Adverse Media Scan (Fallback) →✓
Firmographic Data Available
Company Intelligence →✓
Valid SSL Certificate
Domain Analysis →✓
1 Open Port Detected
Infrastructure Exposure →✓
Established Domain (28+ years)
Domain Registration →✓
Clean domain reputation
Threat Intelligence →✓
Minimal Tech Community Discussion
Tech Community Sentiment →✓
HTTP Security Grade: B
HTTP Security Scan →✓
Large Certificate Footprint (195 subdomains)
Certificate Transparency →✓
Established Web Presence (4+ years)
Web Archive History →✓
Domain in 2 Threat Pulses
Threat Intelligence (OTX) →✓
Clean IP Reputation
IP Reputation →✓
Clean Safe Browsing Status
Malware & Phishing Check →✓
Clean Website Security Scan
Website Security Scan →✓
Certification Claimed: GDPR
Trust & Compliance Page Scan →✓
Certification Claimed: CCPA
Trust & Compliance Page Scan →✓
Certification Claimed: SOC 2
Trust & Compliance Page Scan →✓
Certification Claimed: SOC 1
Trust & Compliance Page Scan →✓
Certification Claimed: CSA STAR
Trust & Compliance Page Scan →✓
Certification Claimed: Cyber Essentials
Trust & Compliance Page Scan →✓
2 Subprocessors Identified
Supply Chain & Subprocessor Discovery →✓
Not Found as FDIC-Insured Institution
FDIC Institution Check →✓
No SEC Enforcement Filings Found
SEC Filing Search →✓
No Historical Adverse Media Found
Historical Media Search →✓
SOC 2 Compliance Claimed on Trust Page
Certification Registry Verification →✓
Deep Document Crawler Results
Deep Document Analysis →Recommended Actions
Steps to address findings for Freshworks
- 1
Request the SOC 2 Type II report and current bridge letter from Freshworks' security team — visit [trust.freshworks.com](https://trust.freshworks.com), log in or request access under NDA, and look for the SOC 2 Type II document under the 'Compliance' section. Ask specifically for a bridge letter if the report period ended more than 6 months ago.
- 2
Request the ISO/IEC 27001:2022 certificate directly from Freshworks — ask for the certificate number, issuing certification body, and expiry date, then independently verify it via [IAF CertSearch](https://www.iafcertsearch.org) by searching for 'Freshworks' under the issuing body.
- 3
Clarify AI data usage practices before processing sensitive or regulated data through any Freshworks AI-powered feature (e.g., Freddy AI) — contact the Freshworks security team and ask: (a) Is customer data used to train AI models? (b) Which third-party AI providers receive customer data? (c) What is the data retention period for AI-processed inputs? Reference their [published privacy policy](https://www.freshworks.com/privacy/) as a starting point.
- 4
Request the full GDPR Article 28 subprocessor list from Freshworks — the published page at [trust.freshworks.com/subprocessors](https://trust.freshworks.com/subprocessors) currently lists only 2 technology-layer subprocessors; ask the vendor for the complete operational subprocessor disclosure and review for any entities in high-risk jurisdictions.
- 5
Confirm HIPAA BAA execution if your organization qualifies as a HIPAA-covered entity or business associate — contact Freshworks' legal or compliance team to initiate the BAA process before transmitting any protected health information through Freshworks products.
Intelligence Sources Queried
27 sources in this assessment
26of 27 sources returned data
IP Reputation
AI Data Usage Policy
Threat Intelligence (OTX)
Adverse Media Scan
Certification Registry Verification
Certificate Transparency
Deep Document Analysis
Domain Analysis
FDIC Institution Check
Business Registration
Historical Media Search
Tech Community Sentiment
Company Intelligence
Adverse Media Scan (Fallback)
HTTP Security Scan
Sanctions & Watchlist Screening
Malware & Phishing Check
SEC Filing Search
Infrastructure Exposure
SSL/TLS Analysis
Supply Chain & Subprocessor Discovery
Trust & Compliance Page Scan
Website Security Scan
Threat Intelligence
Web Archive History
Domain Registration
AI Research Agent
Data Coverage Notes
Some data sources may have had limited availability during this assessment. This does not reflect negatively on the vendor.
- The vendor's AI data usage policy page was successfully crawled, but training commitment, retention policy, and third-party AI provider details were listed as 'not_stated' — the policy does not explicitly address whether customer data is used for AI model training.
- Certificate Transparency logs show 36 distinct certificate issuers across 4,400 historical certificates; while common for large SaaS platforms, the breadth makes exhaustive certificate lifecycle auditing impractical from external sources alone.
- The subprocessor page at trust.freshworks.com/subprocessors returned only 2 entries (SafeBase, cyber risk assessment provider), which likely reflects the trust portal's technology subprocessors rather than the full operational subprocessor list; procurement teams should request the complete GDPR Article 28 subprocessor disclosure.
- Web archive indexing indicates first presence in November 2021, which understates the domain's actual age (registered 1998); this is a limitation of the web archive data source and does not reflect a gap in the vendor's history.
- External cyber risk scoring data was not available for this assessment, representing a gap in the quantitative risk scoring layer.
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report
Security & Compliance Profile
77% complete · 102/133 questions answered from public sourcesAre you Freshworks? Claim this profile to complete your security record. Buyers are reviewing this profile now.
Claim this profile →What a ThirdProof assessment covers↓
Sanctions Screening
Is Freshworks on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?
Cyber Risk Assessment
What is Freshworks's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.
Business Registration
Is Freshworks a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.
Adverse Media Analysis
Has Freshworks appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.
Domain & Infrastructure
Is Freshworks's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.
Company Intelligence
What are Freshworks's firmographics? Employee count, industry classification, technology stack, and corporate structure.
Trust & Compliance Verification
Does Freshworks claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.
Supply Chain & Subprocessor Discovery
Who does Freshworks depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.
Regulatory & Financial Filings
Has Freshworks appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.
Full methodology, rule engine, and AI disclosure: /methodology
Seeing this in an audit? ThirdProof lets you investigate Freshworks and every other vendor in your stack — average report time: 7 minutes. Get Freshworks's Full Report Free →
Frequently asked about Freshworks
Is Freshworks FedRAMP authorized?+
Freshworks is not currently listed on the FedRAMP Marketplace as of April 2026.
Does Freshworks have SOC 2 Type II?+
Yes — Freshworks holds SOC 2 (Type II not confirmed). Rated Low Risk — 6 cert(s) unverified. See all 2 findings →
Is Freshworks on the OFAC sanctions list?+
Freshworks returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of April 2026.
What is Freshworks's vendor risk tier?+
ThirdProof assigned Freshworks a risk tier of Low Risk with 100% confidence based on assessment across 27 intelligence sources as of April 2026.
Can I get an auto-filled security questionnaire for Freshworks?+
Yes. Every ThirdProof investigation of Freshworks produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Freshworks a single email or waiting for a vendor response.
Is Freshworks safe to use as a vendor?+
Freshworks is a CRM vendor that handles customer PII and communication records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Freshworks's full risk profile.
Does Freshworks have SOC 2 certification?+
Yes — Freshworks holds SOC 2 + 4 other certs. Rated Low Risk — 6 cert(s) unverified. See all 2 findings →
Has Freshworks had any data breaches?+
Data breach history is an important signal for any vendor, particularly CRM platforms like Freshworks that handle customer PII and communication records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Freshworks on any sanctions lists?+
Sanctions screening is standard due diligence for CRM vendors. ThirdProof screens Freshworks against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Freshworks or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Freshworks for vendor risk?+
Assessing Freshworks as a CRM vendor involves verifying SOC 2 Type II and GDPR compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.
Also investigate these vendors
Freshworks is in your vendor stack. Can you prove you assessed them?
SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.
ThirdProof investigates Freshworks across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.
✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes
Replaces $600–$900 in manual compliance consulting time per vendor assessed.